Service Design about Service Level Management implementations.

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Hello,Please go through the word document named “ISEM 570 Module 2 Assignment” . Please try to finish up these questions.Perform a scholarly search for case studies about Service Level Management implementations.1. Give a general summary of the implementation2. Describe anything you feel went well3. Describe parts that could have been done better.4. End your paper with a conclusion.Please refer these two PDF documents which are case study documents to complete the assignment.Case Study Document names:1. Quality of Service and Service Level Agreement Management for Integrated Global Wireless Tactical Services Provider Network2. Implementation of Incident and Problem Management to Achieve Service Level Agreement.I also attachment PPT related PDF to get a basic idea about Service Level Agreement Management. Please don’t get confused. That is only PPT which was taught in my class by my professor.

 
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