Q & A

1. Why did Boeing adopt the radical change approach for designing and developing the 787 Dreamliner? What were therisks? In your opinion, was it a good move? Defend your choice.2. Using the silo perspective versus business process perspective, analyze the Dreamliner program.3. What are your conclusions about the design of the integrated supply chain? Give some specific ideas about what couldhave been done to integrate it better.4. If you were the program manager, what would you have done differently to avoid the problems faced by the Dreamlinerprogram?5. Also consider how Deming and TQM would have dealt with (or avoided) the problems at Boeing.6. What does a TQM initiative look like in an IT department?7. How would IT support Total Quality at Boeing?

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